2. Purchase order for goods
Goods can only be contractually ordered by a customer registered in the e-shop system.

After the customer selects the given product they put it in the basket and form an electronic order. The customer is informed about all of the details concerning the purchase before sending off the order. By sending off the order the customer confirms his/her willingness to do business under the generally agreed upon business conditions. The sent order form for the goods is a proposition to sign a contract of purchase. The order then serves as a reservation for the goods.

Immediately after receiving the order the e-shop administrator confirms receipt by sending an e-mail to the customer’s e-mail address informing him/her of the next steps (payment, delivering the tickets). Every event has an indicatory number of seats available for the performance or seminar. The actual number can vary in the order of several seats at most.

The customer can verify the price of the goods for each item. The prices are cheaper than buying them in one of the organiser’s offices or at the door, they always have an individually calculated discount and are presented in the detailed description of every event. Before sending off the order the overall price of the goods is calculated and the customer is asked if he/she agrees with this.

Discounts
Any discounts cannot be combined or added up. All of the discount programmes and events concern all of the goods on offer at the portal VSTUPENKOV.CZ.

Cancelling an order
The customer and supplier can cancel an order without giving a reason up to the point where the supplier confirms the order. If the supplier cancels the order he/she gives a reason why it is not possible to confirm the order. The key event of confirming the order is charging the payment to the supplier’s account.
After closing the contract of purchase the order can only be cancelled after prior arrangement between the supplier and customer under conditions that they have mutually agreed upon.

3. Sending the goods
All of the goods on offer are sent by means of security access. Every customer receives information on the tickets by e-mail immediately after the purchase has been confirmed. Afterwards he/she enters the portal using his/her entry data to go to his/her section and they print the ticket.

Delivery date
Tickets that have been ordered will be delivered within 24 hours after the payment has been confirmed. The customer will be informed of this immediately. The tickets are considered to be delivered on the day of the confirmatory e-mail and also the day of being put in the secure zone.

The method of paying for the goods

After setting up the order form the customer receives detailed instructions on how to pay. It is assumed that the money will be paid into the supplier’s account by bank transferral or postal order. The key moment is when the money has been paid into the supplier’s account.

Receiving the goods
With regards to the fact that the goods have no material form receival is understood to be sending a unique ticket to the customer’s e-mail. This gives a simple record of the ticket’s generation and sending. In exceptional cases it is possible to buy tickets physically at the ticket seller’s address. In this case the price is raised by an amount equal to the handling charge, which is calculated individually from the price of each event (in essence the charge = the discount on offer through e-shop). Just as with buying the ticket on the door the basic cost is increased by 40 %. The customer is obliged to print out the ticket and submit it upon entering the premises where the event is being held. IMPORTANT: every code is unique and is ONLY VALID for one entry to an event. Other persons with the same bar code WILL NOT be admitted to the event. Thus the customer guarantees that the ticket that has been sent has not been misused

Communications between the customer and the supplier
All communications between the supplier and the customer are carried out by means of e-mail unless otherwise arranged.

4. Picking up the goods in person
In exceptional cases it is possible to pick up and pay for the goods in person at the ticket seller’s address. Tickets sold in this manner are sold WITHOUT the discount at e-shop. In the event of picking up the tickets in person the customer does not make a reservation or an order by means of e-shop.

In the event of picking up the goods in person the contract of purchase is considered to be closed once the purchase price has been paid in full and the customer has received the goods.

5. Conditions of guarantee and complaints – applying the rules for responsibility for faults
Guarantee period and guarantee card.
The guarantee period starts from the customer receiving the goods. The supplier guarantees that the tickets are valid for one entry to the given event. From the nature of the goods ware or faults arising due to ware and tear is not a factor to be taken into consideration.

The guarantee period given on our web pages is only for customers and not for entrepreneurs that buy the goods in the framework of their business activities (buying on a trading license)

Complaints
In the event of the customer being sent tickets that are not in accord with the confirmed order then he/she has the right for the oversight to be corrected immediately. The incorrectly sent tickets will be erased from the database and thus will no longer be valid. Instead newly generated tickets will be sent to the customer immediately.

Making a complaint  
If the customer wishes to make a complaint for goods bought at the internet business VSTUPENKOV.CZ, then, upon discovering an irregularity in the order, he/she must send a request to the supplier for this to be corrected as soon as possible. The subject of the message must be “complaint + order no.” The customer will be sent information on further dealings within 3 working days.

Dealing with complaints
The supplier appraises the validity of the complaint and then contacts the customer, by telephone or e-mail, informing them of the manner of dealing with the complaint. Subsequently the customer will be sent tickets in accord with the conclusions of the complaints procedure.
According to Act No. 634/1992 Coll., the period for dealing with complaints is thirty days.

6. Withdrawing from the contract

The customer’s right to withdraw
The customer has the right to withdraw from the contract in the event that the supplier does not meet the contractual conditions of delivery.
In accord with section 53 (7) and section 54 of the civil code a customer that does not buy the goods in the framework of his/her business or other entrepreneurial activities has the right to withdraw from the contract within 14 days of receiving the goods.

The supplier’s right to withdraw
The suppler is entitled to withdraw from the contract up to the point of sending off the goods and only if the event is sold out, cancelled or considerable changes to the goods’ price are made. Before withdrawing the supplier is obliged to contact the customer to arrange further dealings.

Procedure in the event of withdrawing form the contract
With regards to the fact that upon withdrawing the contract is annulled the supplier returns, cancels or reimburses the customer all of the fulfilments that have been met from the start and the customer does likewise.
The customer can withdraw from the contract by informing the supplier in an electronic form at the contact e-mail address vstupenkov@vstupenkov.cz or in writing to the supplier’s business address.
Upon withdrawing it is necessary to give the order number (in the e-mail subject), the variable symbol and the date of the purchase.
If the customer meets all of the above-mentioned conditions for withdrawing from the contract the supplier returns the purchase price or its part to the customer within 30 days of the goods being returned. The supplier returns funds to the purchaser’s account after signing a credit note.

7. Protecting the consumers personal data

With the customers’ consent the supplier collates personal data on the customers, that being the name, address, telephone and e-mail contacts. This data primarily serves to make it easier to administer the customers’ orders in the future.
If the customer gives his/her consent the supplier can send the customer business news, offers and the offer to take part in surveys and market research by e-mail or telephone.
The supplier does not hand the customers’ personal data to a third party.
The data that the supplier keeps and processes on the customer can be changed by the customer at any time after logging in to the “customers section”.
The customer can withdraw their consent to the supplier keeping and processing his/her personal data and sending business news by sending an email to vstupenkov@vstupenkov.cz.

8. Concluding provisions
These business conditions are valid for all contracts of purchase made between the supplier and the customer.
The supplier reserves the right to change these business conditions. These changes will be announced in a suitable manner on the web pages vstupenkov.cz at least a month before they come into effect.

All correspondence should be addressed to vstupenkov@vstupenkov.cz.

Thank you, VSTUPENKOV.CZ